EXTENDED PORTAL FEATURES = KNOWLEDGE TESTS & 360 ASSESSMENTS

We have 12 Business subjects that underpin both generic organisational Knowledge Tests and 360 Assessments. Together you have training needs verified. Each subject is focussed on the knowledge required to be competent within a number of skill areas:

1 Change & Transformation covers the following areas:

•  Assessing Risk
•  Ethics, Diversity & Equality
•  Managing Change
•  Managing Harmoniously
•  Managing Sustainability
•  Motivation & Morale
•  Strategic Planning & Thinking

2 Customer Awareness covers the following areas:

•  Customer Management
•  Customer Service
•  Effective Marketing
•  Effective Selling
•  Public Relations
•  Using the Internet

3 Developing People covers the following areas:

•  Conducting Performance Appraisal Interviews
•  Conducting Psychometric Tests
•  Conducting Training Needs Analysis
•  Designing & Delivering Training Courses
•  Developing others
•  Using varied training resources & methods

4 Financial Management covers the following areas:

•  Controlling credit and cash collection
•  Financial Management
•  Making Investment Decisions
•  Setting Budgets & Forecasts
•  Understanding accounts
•  Using financial information effectively

5 General Management covers the following areas:

•  Creating business opportunities
•  Effective leadership
•  Executing manager responsibilities
•  Improving purchasing performance
•  Negotiation
•  Managing despatch and distribution
•  Managing the process chain

6 Health & Safety covers the following areas:

•  Personal H&S Management
•  H&S Management
•  Risk Assessment
•  COSHH & Hazards
•  H&S Legislation

7 Human Resource Management covers the following areas:

•  Assessing competency
•  Compliance with best practice
•  Compliance with Employment Legislation/Issues
•  Compliance with the DP Act
•  Conduct counselling sessions
•  Effective recruitment interviews
•  Managing termination of service

8 Information & Knowledge Management covers the following areas:

•  Analysis
•  Communicating Information
•  Gathering & validating
•  Managing Information
•  Managing Knowledge
•  Storing Information
•  Using Information

9 Organisational Communications covers the following areas:

•  Communicating to a group
•  Effective consultation & participation
•  Giving & Receiving feedback
•  Persuading & influencing others
•  Presentation skills
•  Understanding techniques & processes
•  Writing skills

10 Personal Management Skills covers the following areas:

•  Being Innovative
•  Dealing with Stress
•  Managing Emotions
•  Managing Time
•  Self Development
•  Self Projection
•  Solving Problems

11 Planning & Resource Management covers the following areas:

•  Delegation
•  Managing Projects
•  Planning Techniques
•  Teamworking

12 Quality Management covers the following areas:

•  Control & Audit
•  Managing Quality
•  Systems & Standards
•  TQM
•  Understanding Quality
•  Waste & Energy Management

We can create customised knowledge tests from circa 1000 questions in our question bank. Alternatively we can create specialised knowledge tests from client supplied information.

We can create customised 360 assessments by forming specific job roles from our generic 360 assessments or creating specialised 360 assessments from client supplied information.

AND these can be purchased as stand alone products if required.