Online training - ILM Level
2 Award in Customer Awareness
Qualification overview:
ILM
Level 2 Award in Customer Awareness
Purpose
of the qualification
Aims to
allow practicing and potential team leaders to develop
knowledge and skills that will enable them to have a greater
customer awareness and knowledge of fulfilling customer
requirements.
Progression
routes
ILM Level
2 Certificate in Team Leading
ILM Level 3 Award in Managing Operations
ILM Level 3 Award in Business Awareness
ILM Level 3 Award, Certificate or Diploma in First Line Management
Credit
Value
4
Induction
1
hour
Tutorial
Support
At least
1 hour
Guided
Learning Hours
(this includes time for induction, tutorial support and the
unit's guided learning hours)
21
hours
To
be completed within
3
years
Structure
Mandatory
Units
Credit
Value
M2.07
Fulfilling Customer Requirements
2
credits
M2.08
Providing Quality to Customers
1
credit
M2.22
Dealing with Customers Lawfully
1
credit
Assessment
Work-Based
Assignment (M2.07, M2.08, M2.22). This is shown in
Appendix C.
Centre (Independent Assessment only).
Using
push learning. the HRD Online
training management & elearning system provides flexible
& customisable HRD solutions
- with Institutional accreditation and optional blended
learning methods and distant learning support
HRD Online training promotes an active learning culture
