WHAT ARE CERTIFIED COURSES?

They reward students with a printable Certificate of Completion awarded by the HRD Online training system. To qualify for the Certificate in Customer Services you need to complete circa 80% of the learning content and achieve an average Knowledge Test pass score of 70%+ Each of our 56 Business Certified Courses are designed to improve participant performance in their organisation through its strong focus on the knowledge required to be competent within a particular skill area.

Objectives

The Certificate in Customer Services course provides knowledge to underpin diverse individual user objectives. Consequently each e-briefing strives to:

•  underpin any qualification being studied relating to this subject
•  provide an objective assessment of knowledge
•  provide knowledge and confidence in dealing with a multitude of situations
•  promote self development, self testing and self assessment
•  assist with Goal Setting and Action Planning
•  provide CPD hours and evidence of knowledge attainment
  

For access to all 56 Business Certified courses and prices please Click here
For access to all 45 ILM Qualifications and prices please Click here
For access to all 8 CIEH online courses and prices please Click here

Certificate in Customer Services Course Specification
E-briefings	Support	System Access
Customer - care & service Customer - getting feedback Customer - handling difficult situations & complaints Customer - information & confidentiality Customer - making enquiries Customer - managing requirements Customer - profiling types & behaviours Customer - rights & contracts Customer - service on the web	Exercises WWW study links Knowledge Tests Goal Setting & Action Planning	4 months
		CPD Hours + Price
		20 Hours £222 (inc VAT)
		Learning Delivery
		E-learning
FREE COURSE: Owning your own development = 3 hours