Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in face of confrontational behaviour and increase their operational effectiveness.

Learning outcomes:

Understand the terminology used in conflict resolution
Knowledge of the laws that apply to business and their employees                     
Understand the concepts of a safe working environment andhow the risk of conflict can be assessed  
Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence
Appreciate the importance of personal safety

Course duration: 6 hours

Assessment method: Multiple choice examination

CIEH Level 2 Award in Conflict resolution and personal safety - contains the following ebriefings:

Conflict - informal management
Personal Safety
Harassment in the Workplace and How To Deal With It
Conflict Management - Part 1
Conflict - formal management